Refund policy
Standard Returns & Refund Policy
If you are not satisfied with your purchase, you may return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note that original shipping charges will not be refunded.
The returns policy may vary during promotional periods. Please check the terms and conditions of the promotion before placing your order.
For returns or exchanges of Lavqira products purchased from any other authorized retailer, please contact your retailer directly.
Returns Process (excluding Black Friday and other promotional periods)
For all returns, please email support@lavqira.com to request a return label. Please quote your order number and the item(s) you wish to return. We will inform you of the next steps upon receipt of your email.
Return Shipping Address
Please send your return package to the following return warehouse address:
Return Warehouse Address:
Room 804, Unit 2, Building 6, Minzheng Residential Complex, Wancheng Town, Wanning City, Hainan Province
Contact Phone Number: +86 196 7108 0568
Email: support@lavqira.com
Damaged Items
If you receive damaged items, please send a photo of the damaged item(s) along with your order number to support@lavqira.com within 14 days of receipt. Please use the subject line: DAMAGED.
Missing Items
If you have not received your full order, please contact us at support@lavqira.com with the subject line: MISSING ITEM, and include your order number in the email.
Confirmed: the return period (30 days) is clearly stated; the returns process (email to request a return label and quote your order number) is clearly stated; contact details (email support@lavqira.com and phone +86 196 7108 0568) are clearly stated; the return warehouse address is directly disclosed; and all placeholders have been removed.